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Return Policy

Last Updated: 6/12/2023

Thank you for shopping at https://www.cleyatelier.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Cley Atelier LLC. 

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.cleyatelier.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND which is subject to the below terms:

If the product is returned for a refund, the customer will be responsible for the original shipping cost and the return shipping cost.  This will be charged to the customer through a reduction in the refund issued.  If the product is exchanged, the customer will be responsible for the return shipping cost of the original item and the shipping cost for the replacement.  This will be charged to the customer through a reduction in the refund issued if applicable, or via a new payment from the customer.

All Items are eligible for return except products that are: Discounted "Sales Items" listed on our Sale Page and Gift Cards.  Discounted Trade Transactions are not eligible for returns or exchanges.

You are always required to ship back the items by following the shipping instruction:

The customer will be responsible for all shipping costs to return the products to Cley Atelier. Customers can ship with any carrier they wish but must generate the shipping label independently. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*Return Policies for outside partner dropshipping partners may vary.

DROP SHIP PARTNERS RETURN POLICY

At GFURN, quality is our priority, and as part of our customer service commitment we offer an unconditional return policy.

All our products can be returned during the 7-day period that follows the delivery. You may return your products for any reason. Please keep in mind the following terms:

 

7-DAY MONEY BACK GUARANTEE

Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost from and to GFURN – no questions asked. Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs. The 7-day money back guarantee period will begin from the date that the customer receives its product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled and complete with any accessories.

If returned products are not in their full original condition and packaging, including all original wrappings, a restocking fee of 10% will be charged and taken off the total refund.

Please note that all shipping charges are non-refundable. Therefore, the following fees and charges will not be reimbursed:

- Delivery charges from GFURN

- Delivery charges to return the product to GFURN

The customer must comply with directions from GFURN staff to facilitate a return.

Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days.

Refunds are typically issued through the same transaction method you used in the original purchase. Should you wish to be refunded through a different method, please call our customer service center at 1-855-55G-FURN (1-855-554-3876)

All returns require an RMA number (Return Merchandise Authorization) issued by GFURN. The warehouse will refuse any returns without this authorization.

To return a purchase, please simply follow these instructions below :

  1. Send us an email to returns@gfurn.com or call us within the 7-day period after delivery to request a Return Authorization Form.

  2. Prior to returning the item, this form must be filled out and emailed back to returns@gfurn.com or faxed for approval. Add a picture of the packaged product you want to return.

  3. Please attach the Return Form to each box being returned. Original receipt is needed for any returns. The address will be provided upon advice of the refund/return request.

 

SALE items are considered a FINAL sale and can not be returned for refund.

We are sorry but commercial purchases are not covered by the right to return.

Other than in accordance with GFURN 7-Day Money Back Guarantee, GFURN does not provide refunds.

GFURN reserves the rights to make changes to these terms and conditions without prior notice.

 

DAMAGED OR FAULTY RETURNS

We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while.

All items must be opened and checked by the customer at time of delivery before the delivery person leaves, otherwise we cannot be liable for damage incurred during transit.

If a customer is to receive a damaged or faulty product, they must notify GFURN upon receipt of the goods and follow the correct returns policy as stipulated above. If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to claims@gfurn.com. All damage not noted with the driver present can not be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.

GFURN must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted.

Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled in any way.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging

  • Product wasn't used or damaged

  • Product must include original tags (if applicable)

Aside from these conditions there are product that can be returned but are not refundable as stated in the following:

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

Gift Cards and Final Sale Items sold on https://cleyatelier.com are not eligible for a REFUND

Late or missing refunds (if applicable)

Design Services are not eligible for a refund.  Services are final sale only.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@cleyatelier.com.

 

EXCHANGE POLICY

We do not offer any exchanges at this time. 

 

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

 

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: admin@cleyatelier.com

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.

 

CONTACT

For any questions, please contact us at admin@cleyatelier.com

Christine Ley

Hi! I'm Christine

Your Go-To Expert for all things Interior Design.  I have a Bachelors Degree in Interior Design, a Masters in Architecture and over 20 years of professional experience!  If you're looking for expert advice or want to get your design project started now, then you've come to the right place!

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